A New 14mm and the Griffith Observatory

I sent my damaged XF 14mm into the Fuji repair center in New Jersey just over three weeks ago. Last week, I received what appears to be a brand new replacement lens. Since the damage was my own fault, I wasn’t expecting to get much of a break from Fuji. So you can imagine my surprise when I was offered a 30% discount off a replacement lens. Since I was never in this position with my Canon gear, I can’t make any comments on their replacement policy. But this small gesture from Fuji will definitely make me a loyal Fuji user for a long time to come.

Here are a few night time long exposure images shot with my replacement XF 14mm at the Griffith Observatory last weekend.

4 responses to “A New 14mm and the Griffith Observatory”

Dave

October 4, 2013

Yeah, it’s the small things that matter ….. like caring customer service!

Giovanni

October 4, 2013

Awesome services…in U.S.A.

I hope to see a similar service in my country.(in Italy)..in the next future.

in Italy you have to wait 4 weeks (mininum) for any type of problems, all camera are send to uk fuji center. from a multibrand collect service.

many friends of mine don’t buy fuji for this reason 🙁

Bob

October 4, 2013

Canon’s repair, replacement and refurbished programs are excellent. But, I now have a Fujifilm X-Pro 1 because of weight and size.

jorge moro

October 4, 2013

Fuji Service in Edison has ALWAYS been exemplary. Back in 2006 I discovered a straight line across all my images taken with my Fuji S2Pro body. I drove up to Fuji on a Thursday afternoon and asked them to look at it and get back to me with an estimate. Well imagine my surprise when I get a call the following Monday morning from a young lady to let me know my camera was repaired. I gulped. I knew it was a damaged sensor. I knew it would cost more than 1000.00 to repair. So I asked her how much while sitting in my office chair. Her response: No charge sir. And we replaced the entire shutter assembly. WOW!Now. Compare that the runaround I got, and lack of total communication from Nikon when I had to send in my D800 for the left focus point issue. I won’t go into the specifics here, but suffice it to say that shortly after that fiasco (February 2013) I bought a Fuji x-E1 with the 35 and the 18-55. The D700, D300, and D800 languish in my home safe for the most part. On a recent stock shooting trip of 10 days I returned with over 6500 images (13000 if you count the jpeg+raw) Out of the 6500, only a tad over 800 were shot with the D800 — the rest with the incredible X-E1!I love Fuji. They are one of the best customer service oriented camera company’s out there.J